Refund & Return Policy

At Swift Skillers, we are committed to providing high-quality healthcare products and services. If you are not completely satisfied with your purchase, please review our refund and return policy below.

1. Returns

• Eligibility for Return: Due to health and safety regulations, we do not accept returns on medications, prescriptions, or other healthcare products unless they are defective or damaged during delivery.
• Defective or Damaged Products: If you receive a defective or damaged item, please contact us within 7 days of receiving the product. We will either issue a refund or send a replacement, based on your preference and product availability.
• Non-returnable Items: Prescription medications, opened products, or items that have been used cannot be returned.

2. Refunds

• Eligibility for Refund: Refunds will only be processed if the product is damaged, defective, or if you have been charged in error.
• Process for Refund: If you are eligible for a refund, you will need to submit a refund request to our customer service team. Please provide proof of purchase and a description of the issue. We will review your request and notify you of the approval or rejection within 7 business days.
• Refund Method: Refunds will be issued to the original payment method. Please note that it may take up to 10 business days for the refund to reflect in your account, depending on your bank or payment provider.

3. Cancellation

• Order Cancellation: You may cancel an order within 24 hours of purchase if it has not yet been processed or shipped. After this time, cancellations cannot be guaranteed.
• Cancellation Process: To cancel an order, please contact our customer service team immediately. Include your order number, and we will confirm if the cancellation can be processed.

4. Exchanges

• Exchange Policy: We do not offer direct exchanges. If you wish to exchange an item for a different one, you will need to return the original item (following our returns procedure) and place a new order for the desired product.

5. Shipping Charges

• Return Shipping: If the product is defective, damaged, or incorrectly shipped, we will cover the cost of return shipping. For other reasons, the customer is responsible for return shipping costs.
• Refund Shipping Costs: In cases of damaged or defective items, shipping fees will also be refunded.

6. Contact Information

If you have any questions or need to request a return or refund, please contact our customer support team at:

• Email: help@swiftskillers.com